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Free Delivery on orders over £50

Deliveries

For orders over £50, delivery is free of charge. Otherwise, delivery is a standard fee of £5 to UK mainland. We do not currently ship to Northern Ireland.

The standard delivery time is 5 working days. I always use a next day delivery service so the plants spend the least amount of time in darkness. Any orders placed over a weekend or bank holiday will take a little longer and will be sent the next working day.

Once your box has been delivered, you should receive an email from our delivery partner confirming this.

 

Concierge and Safe Space Policy

Please check with your concierge that they are able to accept perishable items before recommending this as your safe space. We cannot take responsibility for lost orders once delivered to your safe place.

 

Returns

I love all of our plants and want you to love them too. I make every effort to bring you a plant that closely resembles the ones that appear on the website, however as with all living things, there will be natural variation in both the size and shape of the plants.

Despite my best efforts to prepare and protect the boxes during transit, damage can happen occasionally. If you think your box arrived damaged, please include a photograph of it when you contact me. In every case, I will do my best to help you. If I can’t fix the problem, I will provide a replacement or refund. If you’re unhappy for any reason please get in touch with me straight away by emailing info@soulstems.com